I take QA as a Digital subscription, and Save a copy of it onto a Memory Stick, so that I can read it offline via laptop etc. I'm now on my fifth magazine via this means, I would like someone to tell me what icons they see when they have a Saved copy.
The first two times, it worked really easily. and gave me an icon of am "f" in a circle. The next two issues were not at all easy to Save, needed many attempts,now the icon is like a brown box with "air" marked on it. I'm guessing this is cos its Adobe Air. But it all works instantly and fine.
I've this week received the Aug/Sept issue and now trying to put that alongside the others on my Stick. This time however it is not giving me a separate , as it were, magazine icon, instead its put everything inside of a Folder. The magazine is in this Folder, but with a new logo, a blue circular cloud bubble with "nxt" written on it. I can click on it, and it works fine. If however I move this item out of the Folder to be easily seen with the other issues, it won't open. Put it back in the Folder and it works. As I have Adobe Air installed, and previous issues work, I'm puzzled.
I don't know if something is wrong and I shouldn't be seeing 3 different logo types? I can send someone a screen shot, if that helps?
I am having exactly the same problems!! I am so relieved that you could describe the problem so well, and will be interested in the
results. I did send an email to QuiltingArts, but they just said that I should be able to download a copy as usual.
HI. I do not get digital issues, so I cannot help with this issue. I will let Tech know that this is a continuing issue. The only thing I can think of is that it is an issue with Adobe. Even though it is Adobe Air, it may not be compatible backwards with the other issues. I do not know if that is true or not. Otherwise, are both your Adobe readers the latest ones?
Belinda aka crazyartgirl
I am sorry that you are having difficulty with your digital subscription - no worries! If you contact email@example.com , Lisa will be able to help you with this issue. She is a wizard at finding solutions if an customer is having difficulty. :)
If you have a question about a lost password or any other non-technical question, please contact our customer service for digital subscriptions - firstname.lastname@example.org.
I am sure that this will be corrected quickly and easily for you!
Enjoy your day!
Sally MurrayInterweave - Quilt/Paper GroupSudbury Office Manager
Thank you Sally for the email address - I've sent my query along with some screen shots, so hopefully it might help... just knowing whether what you're seeing is "normal' helps!!!
I'm thinking of getting a Kindle - does anyone know if the digital versions of QA and CPS can be loaded onto this?
I am not sure of this. I have a reader on my iPhone. It would be great if I could do that on my iPhone. I will contact Customer Service and ask them. I am not sure if something like that can be done at this time.
Great, will be waiting for more info! Thanks.
Sally Murray:I am sorry that you are having difficulty with your digital subscription - no worries! If you contact email@example.com , Lisa will be able to help you with this issue
I did send an email with my query and screen shots, but have heard nothing since, not even an acknowledgement. Not pressing or nagging over it, just if its not arrived, it can't be explored...
Let me find out what happened. If you could email me your email address (& screen shots if you still have them). I will see that you are contacted by our Development team.