Anybody else have download problems?

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mandi7 wrote
on 14 Apr 2010 12:59 PM

I bought and downloaded the new metal embellishments video this morning. I get only sound, no picture. I've already tried a new download, restart, and I know my quicktime is up to date, but still no picture. 

Has anybody else had this problem with their download before? I've contacted customer service, but I don't know if they'll get back to me. 

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Muppin wrote
on 16 Apr 2010 12:50 PM
Hi Mandy7 Customer Service is your best bet for technical support for the downloads, as we forum moderators aren't trained to help you in the best way. I'm sure customer service will respond soon. Cheryl / Muppin
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on 17 Apr 2010 10:24 PM

Mandy, Customer Service has been alerted of your issue. Sorry, it was done the same day of your post.  I had my iPhone-which will not let me post in the forum (keyboad issues).  I could not reply at that time and it slipped my mind by the time I got home. 

Please contact customer service again if your issue has not been resolved.


Belinda aka crazyartgirl


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