magazine ordering status

pfairb wrote

on 29 May 2010 7:54 AM

I have every copy of Stitch magazine and just saw the Spring issue in a store.  I wanted to pick up a copy but I can't remember if I pre-ordered it or not.  Is there a way to check on this?  I would hate to have them all sold out at the store if I didn't order it.  Now that I have seen it, I am itching to get my hands on the newest issue. 

Pokey wrote

on 29 May 2010 2:32 PM

If you click the tab on the top right that says "Help/Customer Service" they can look to see if you pre-ordered it or not. As it is a long weekend, however, they wont be back in the office until Tuesday. Glad you have liked STITCH so far!

Dissatisfied Again wrote

on 6 Sep 2010 7:21 AM

I subcribed in February 2010. I initially could not log on, even after several days. Contacted customer service. It was fixed after a few days. After a month or so, I had repeated trouble trying to open magazine. Then for a while, I could. For the past month, I have not been able to open Magazine at all. No response from customeer service. So, I have changed my user name to Disappointed Subscriber. I have limited time to read these magazines, and  I have paid. So this is more than annoying. It is an outright rip-off. All I get when I click on Magazines, is advertisements and requests to take part in Surveys. Looks like that is more important to QA than making sure their subcribers can read their magazine. All I should have to do to read your magazine, is to click on a button that says "Magazine", after logging in, of course. Customer Service is a joke. Responses (if you get one) is automated, and takes at least 3 days.

Disappointed Subscriber

Belinda Spiwak wrote

on 6 Sep 2010 10:52 PM

It would help if you would address this directly with customer service or with Interweave since you have given no indication of your name or where you are from.  I have forwarded your posts. Since today is a holiday, you will most likely get a response tomorrow. 

Belinda

Sally Murray3 wrote

on 7 Sep 2010 8:37 AM

Hi,

I am sorry you are having difficulty with your digital subscription.  Please email  me directly (smurray@interweave.com) and I will help solve this for you.  Most of our subscribers are very happy with their digital issues, please contact me and I am sure that I will be able to make you one of those happy customers.

Looking forward to hearing from you. 

Have a great day!
Sally